Effective date: November 26, 2025
Please read these terms of use (the “Terms”) and carefully before using the AuraChat website and/or mobile application.
These Terms create a binding agreement (“Agreement”) between you (“End User,” “User,” or “You”) and PT AURACHAT INDO MEDIA (“AuraChat,” “Us,” “We,” or “Our”). This Agreement governs your use of the AuraChat Mobile Application (including all related documentation, the “Application”) and your use of the AuraChat website (“Website”) (collectively, the Application and the Website are referred to as the “Service”). The Application is licensed, not sold, to You, under the terms below.
BY ACCESSING, DOWNLOADING OR USING THE SERVICE, YOU ACKNOWLEDGE AND REPRESENT THAT:
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, INSTALL OR USE THE APPLICATION AND DELETE IT FROM YOUR MOBILE DEVICE..
PLEASE NOTE THAT THIS TERMS OF USE INCLUDES A CLASS ACTION WAIVER AND A MANDATORY ARBITRATION PROVISION. OTHER THAN CERTAIN EXCEPTIONS, ANY DISPUTE, ACTION, CLAIM, OR CAUSE OF ACTION ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF USE MUST BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS, AND MAY NOT BE ARBITRATED OR OTHERWISE PURSUED AS A CLASS ACTION. PLEASE SEE THE MUTUAL ARBITRATION PROVISION BELOW..
The terms and conditions below limit our liability and obligations to you and allow us to change, suspend, or terminate your access to and use of the Service at any time in our sole discretion. It is your responsibility to read the following Terms along with our Privacy Policy, Advisor Terms and Conditions, and any other applicable policies. If there is a conflict between these Terms and other policies, these Terms will control.
These Terms apply to all visitors, clients, advisors, and others who access or use the Service. Additional terms and conditions apply to Advisors, which they must review and agree to prior to offering services through the platform.
The Service is a marketplace that connects advice-seekers and independent spiritual advisors, readers, and counselors (“Advisor(s)”) through text, audio, or video. It allows You to search for, engage, and submit questions to Advisors who provide personalized guidance.
PT AURACHAT INDO MEDIA is a software company that built the AuraChat platform to connect Advisors and advice-seekers — it does not directly offer or sell any psychic, spiritual, or advisory services.
WE PROHIBIT DISCLOSURE OF PERSONAL CONTACT INFORMATION TO OTHER USERS, INCLUDING CLIENTS AND ADVISORS. THIS INCLUDES, BUT IS NOT LIMITED TO, PHONE NUMBERS, ADDRESSES, AND E-MAIL ADDRESSES. IF YOU PROVIDE CONTACT INFORMATION TO ANOTHER USER, CLIENT OR ADVISOR, YOU DO SO AT YOUR OWN RISK AND YOUR ACCOUNT MAY BE SUBJECT TO TERMINATION..
Sharing your personal contact information with other Users or Advisors is strictly prohibited. Doing so may result in termination of your account.
Our Service allows You to post, link, store, share and otherwise make available certain information, messages, communications, text, graphics, images, audio, video, or other material (“Content”). You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.
We grant You a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service solely for its intended use — to submit questions to and receive spiritual or psychic advice from Advisors for personal entertainment purposes only.
You acknowledge that when You download, install or use the Application, AuraChat may use automatic means (including, for example, cookies, Apple’s Advertising Identifier (“IDFA”), and Google’s Advertising ID) to collect information about your mobile device and about your use of the Application. You also may be required to provide certain information about yourself as a condition to downloading, installing or using the Application or certain of its features or functionality, and the Application may provide You with opportunities to share information about yourself with others. All information We collect through or in connection with this Application is subject to Our Privacy Policy.
BY DOWNLOADING, INSTALLING, USING AND PROVIDING INFORMATION TO OR THROUGH THIS APPLICATION, YOU CONSENT TO ALL ACTIONS TAKEN BY US WITH RESPECT TO YOUR INFORMATION IN COMPLIANCE WITH THE PRIVACY POLICY.
Advisors are not Our employees, consultants, agents or representatives. Advisors use the Service to provide clients with personalized readings and psychic advice for entertainment purposes.
We do not guarantee the verification of qualifications, certifications, credentials, competence or background of any Advisor.
Your relationship relating to the Service is strictly and solely with the Advisor. We do not endorse, recommend, evaluate, warrant or guarantee any opinion, response, advice, prediction, recommendation, information or other service provided by any Advisor.
Advisors are not permitted to request your personal contact information, address, credit card, Paypal or other payment information, or other sensitive information of a similar nature. You must not provide any such information even if an Advisor violates these Terms and asks You for it.
Advisors must also read and agree to the Advisor Terms and Conditions.
If You wish to place an order for a reading through the Service (“Order”), You may be asked to supply certain information relevant to your Order including, without limitation, your credit card number, the expiration date of your credit card, and your billing address. By submitting such information, You grant Us the right to provide the information to third parties for purposes of facilitating the completion of your Orders.
You understand that PT AURACHAT INDO MEDIA does not store your payment and/or credit card information and that all payments are processed separately either through in-app purchases, or through Midtrans, Google Pay, Apple Pay or such other third party payment or service facility We choose. In addition to these Terms, You will be subject to Midtrans, Google Pay, Apple Pay or such other third party’s terms and conditions, privacy policies and other applicable agreements.
At all times, You agree that You will provide true, complete and correct credit card and payment information and that You are authorized to do so. Once a payment is made for the Service, You agree that You will not seek to cancel, chargeback, or otherwise seek a refund on any basis that is fraudulent, misleading, or untrue. You agree to pay all fees and charges incurred in connection with your Orders at the rates in effect when the charges were incurred. In the event that your order is canceled or unfulfilled for any reason, your account will be credited accordingly. If a payment method is invalid, and you incur any past due amounts, AuraChat reserves the right to charge any payment methods previously provided by you for any past due amounts (including any taxes and late fees) until such amounts are paid in full.
It is possible to purchase credits (collectively, “Credit”), via the Application, which may be used to pay for future readings or Service. IF YOU DO NOT USE YOUR CREDIT FOR A PERIOD OF ONE (1) YEARS AFTER IT IS PURCHASED, THE CREDIT MAY BECOME INACTIVE OR DORMANT.
You are solely responsible for any fees or other charges from your internet service provider and wireless communications provider for any data, video, audio or message services.
ACCOUNT MANAGEMENT FEE
AuraChat may in its sole discretion charge an Account Management Fee of ten thousand rupiah (IDR10.000) per month for all accounts. This fee will take effect after a twelve (12) month period of inactivity (dormant). Further, AuraChat may in its sole discretion terminate your account if you do not use the Site or Services for a period of twelve (12) months from the date of the last use.
When You create an account with Us, You must provide us information that is accurate, complete, and current at all times. Your failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
You understand that You are entirely responsible for safeguarding the password that You use to access the Service and for any activities or actions under your password, whether your password is with Our Service or a third-party service. You agree not to disclose your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of your account. PT AURACHAT INDO MEDIA will not be liable for any loss that You incur as a result of someone else using your account or your password.
You may not use as a username or nickname the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, a name that is otherwise offensive, vulgar or obscene, or a name that deceives or otherwise misleads others to believe You are someone that You are not.
You may not create multiple accounts, and shall at all times have at most one active account. You may not allow anyone else to use your account, username or password.
We reserve the right to monitor any and all communication through the Service. By using the Service, You understand and agree that the following behavior is strictly prohibited and/or illegal and is not permitted at any time while using the Service:
You understand that if You cause or participate in any of the above-mentioned activities while using the Service, your account will be terminated and your actions may be reported to the proper authorities.
We are constantly updating Our offerings of products and services on the Service. The products or services available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information on the Service and in Our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
You understand that it is your responsibility to update the Application as new versions are released and that your failure to download a new version of the Application may prevent You from enjoying the most recent content and features. PT AURACHAT INDO MEDIA shall not bear any responsibility or liability for your failure to update the Application.
Our Service depends on various factors such as software, hardware and communications networks, and other factors outside of its control. You understand that We do not guarantee that the Service will be uninterrupted or that it will be timely, secure and error-free.
All rights, titles, and interests in the Service (excluding User Content) remain the property of AuraChat and its licensors. Unauthorized use, reproduction, or reverse engineering is strictly prohibited.
You acknowledge that the Service and its original content (excluding Content provided by users), graphics, scripts, service names, features and functionality are and will remain the exclusive property of PT AURACHAT INDO MEDIA and its licensors. The Service and its components are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without PT AURACHAT INDO MEDIA prior express written consent.
You agree that You will not change, sell, translate, reverse engineer, repurpose, or distribute the Service except as expressly authorized by PT AURACHAT INDO MEDIA. You also agree that You will not use the Service in any way to infringe on PT AURACHAT INDO MEDIA or any third party’s intellectual property or other rights.
The following sets forth attribution notices for third party software that may be contained in portions of the AuraChat Service:
Some of the Advisors who are accessible through our Service may also be accessible through other applications, websites and services.
Any interactions, content or services accessed through other applications, websites and services are subject to their Terms of Service and Privacy & Security Policy, both of which are incorporated here by reference.
Our Service may contain links to or other content related to third-party web sites or services that are not owned or controlled by PT AURACHAT INDO MEDIA.
PT AURACHAT INDO MEDIA has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. We are not responsible for the availability or content of such third party links, web sites, products or services. You further acknowledge and agree that PT AURACHAT INDO MEDIA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
COPYRIGHT COMPLAINTS
PT AURACHAT INDO MEDIA respects the intellectual property of others. If You are a trademark or copyright owner and You believe that your rights have been violated in any way, please notify Us of your claim of infringement by sending the following written information to our designated copyright agent:
Our copyright agent for notice of claims of copyright infringement can be reached at:
PT AURACHAT INDO MEDIA
Jalan Umalas Klecung, Gang 9, No 5.
Kuta Utara, Bali, 80361
Indonesia
We may terminate or suspend your access to Our Service immediately, without prior notice or liability, for any reason whatsoever or for no reason at all, including without limitation if You breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Upon termination, your right to use the Service will immediately cease. If You wish to terminate your account, You may simply discontinue using the Service.
We make no claim or representation that the Service is permitted or lawful for use outside Indonesia. If You access or use the Service from a location outside Indonesia, You do so at your own risk and are responsible for compliance with the laws of the jurisdiction where You reside.
You represent and warrant that:
You also represent and warrant that You are at least eighteen (18) years of age (or the age of majority in your jurisdiction, if higher), and that You agree to abide by all of these Terms. You agree that You will not use the Service for any unlawful or prohibited purpose, or if use of the Service is restricted in your jurisdiction. It is your sole responsibility to ensure that your use of the Service complies with all applicable laws, rules, and regulations.
In addition, You acknowledge and agree that in order to use the Service:
You agree to defend, indemnify and hold harmless PT AURACHAT INDO MEDIA and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of or in connection with: (i) your use and access of the Service, by You or any person using your account and password; (ii) a violation or breach of these Terms, the Advisor Terms and Conditions, or any other agreement that governs your use of the Service; (iv) a violation of any of your representations or warranties made to Us, (v) a violation of any law or the rights of any third party; or (vi) any user Content, third party content, third party sites and any other content which You posted or uploaded on the Service. This provision is further supplemented by Appendix A relating to Release of Liability.
To the maximum extent permitted by applicable law, in no event shall PT AURACHAT INDO MEDIA, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any Content obtained from or provided to the Service; (iv) following or relying upon on an Advisor’s recommendations or advice or the actions You take based on the same; and (v) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not We have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
To the maximum extent permitted by applicable law, PT AURACHAT INDO MEDIA is not responsible for (i) any Content or conduct, whether online or offline, made in connection with the Service, whether caused by visitors, users, Advisors, third parties and others; (ii) any error, omission, interruption, deletion, defect, delay in operation or transmission, communication lines failure, theft or destruction or unauthorized access to, or alteration of Content, user communications or Advisor communications; (iii) any problems or technical malfunction of any telephone network or lines, cellular data provider or network, computer online systems, servers or providers, computer equipment, software, failure of email, traffic congestion or downtime on the Service, including injury or damage to users or to any other person’s computer and/or mobile device; or (iv) any loss or damage, including personal injury or death, resulting from anyone’s use of the Service, any content posted or transmitted to users, or any interactions between users of the Service, whether online or offline. This provision is further supplemented by Appendix A relating to Release of Liability.
THE INFORMATION PROVIDED ON OUR WEBSITES AND USE OF THE SERVICE IS PROVIDED FOR ENTERTAINMENT PURPOSES ONLY, AND IS IN NO WAY INTENDED TO DIAGNOSE, CURE, OR TREAT ANY MEDICAL CONDITION, DISEASE OR AILMENT, AND IS IN NO WAY INTENDED TO BE A SUBSTITUTE OR REPLACEMENT FOR PROFESSIONAL MEDICAL ADVICE, PROFESSIONAL FINANCIAL OR INVESTMENT ADVICE OR GUIDANCE, OR PROFESSIONAL LEGAL ADVICE. PT AURACHAT INDO MEDIA IS NOT A MEDICAL PRACTICE, IS NOT A FINANCIAL SERVICES FIRM, IS NOT REGISTERED AS A FINANCIAL ADVISOR (NOR ARE ANY OF ITS OFFICERS, PRINCIPALS, OR EMPLOYEES), AND IS NOT ENGAGED IN THE BUSINESS OR PRACTICE OF PROVIDING OR RENDERING ANY OF THE PRECEDING.
IF YOU ARE HAVING SUICIDAL THOUGHTS, FEEL YOU MAY BE A DANGER TO YOURSELF OR OTHERS, OR IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL 911 (OR THE RELEVANT EMERGENCY NUMBER FOR YOUR AREA) AND NOTIFY THE POLICE OR EMERGENCY MEDICAL SERVICES FOR HELP.
YOU ACKNOWLEDGE, CONFIRM AND AGREE THAT THE SERVICE IS NOT DESIGNED FOR USE IN EMERGENCIES, FOR MEDICAL OR PSYCHOLOGICAL PURPOSES, FOR THERAPY OR FOR ANY PURPOSE OTHER THAN ENTERTAINMENT.
WE STRONGLY RECOMMEND THAT YOU ALWAYS SEEK THE ADVICE OF A QUALIFIED AND LICENSED PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER IN CONNECTION WITH ANY AND ALL QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. IN ADDITION TO ALL OTHER LIMITATIONS AND DISCLAIMERS HEREIN, PT AURACHAT INDO MEDIA AND ITS THIRD PARTY PROVIDERS EXPRESSLY DISCLAIM ANY LIABILITY OR LOSS IN CONNECTION WITH THE CONTENT PROVIDED VIA OUR SERVICE.
YOU RELY ON OR ACT UPON THE ADVICE OF ANY ADVISOR OR OTHER USER OF THE SERVICE SOLELY AT YOUR OWN RISK AND BY YOUR OWN FREE AND VOLUNTARY ELECTION AND VOLITION. YOU BEAR SOLE RESPONSIBILITY AND LIABILITY FOR THE CONTENT THAT YOU SUBMIT AND ANY ACTS OR OMISSIONS UNDERTAKEN BY YOU IN CONNECTION WITH ANY OF THE INFORMATION OR ADVICE PROVIDED BY ANY ADVISOR, CLIENT OR USER.
PT AURACHAT INDO MEDIA DOES NOT EVALUATE, PROVIDE, PRODUCE OR CONTROL THE USERS, CLIENTS, ADVISORS OR ANY INFORMATION EXCHANGED VIA THE SERVICE. WE ONLY CONNECT CLIENTS WITH ADVISORS THROUGH THE SERVICE. WE DO NOT REPRESENT OR WARRANT THAT ANY ADVISOR YOU SELECT IS QUALIFIED OR LICENSED TO PROVIDE THE INFORMATION OR ADVICE THAT YOU SEEK. AS A RESULT, PT AURACHAT INDO MEDIA IS NOT RESPONSIBLE FOR THE TRUTH, ACCURACY, COMPLETENESS, SAFETY, TIMELINESS, QUALITY, APPROPRIATENESS, LEGALITY OR APPLICABILITY OF ANYTHING SAID, DEPICTED OR WRITTEN BY ITS USERS, CLIENTS AND/OR ADVISORS.
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND THE INFORMATION OBTAINED FROM THE SERVICE IS PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS. THE SERVICE AND THE INFORMATION OBTAINED FROM THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON INFRINGEMENT OR COURSE OF PERFORMANCE. OUR WEBSITES AND THE SERVICE MAY CONTAIN VIRUSES, BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. IN NO EVENT WILL
PT AURACHAT INDO MEDIA OR ITS DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS, SUBSIDIARIES OR AFFILIATES HAVE ANY LIABILITY WHATSOEVER FOR YOUR DISPUTES WITH OTHER USERS, CLIENTS OR ADVISORS, FOR YOUR USE OF THE SERVICE OR ANY INFORMATION OBTAINED FROM THE SERVICE. WE ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM US THROUGH OUR WEBSITES OR SERVICE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. THESE EXCLUDED DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, MEDICAL, LEGAL AND ANY OTHER MALPRACTICE DAMAGE CLAIMS OR AWARDS, PAIN AND SUFFERING, THEFT OF PROPERTY, PERSONAL INJURY/WRONGFUL DEATH, LOSS OF INCOME, LOSS OF CONSORTIUM, BUSINESS INTERRUPTION OR MEDICAL BILLS.
PT AURACHAT INDO MEDIA LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SERVICE AND USE OF OUR WEBSITES AND SERVICE, BUT IN NO EVENT WILL OUR LIABILITY TO YOU EXCEED FIFTY DOLLARS ($50.00). YOU ACKNOWLEDGE AND AGREE THAT IF NO FEES ARE PAID TO US, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND YOU SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM US, REGARDLESS OF THE CAUSE OF ACTION.
ANY CAUSE OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE; OTHERWISE, IT IS PERMANENTLY BARRED.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to You.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.
Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Denpasar, Bali, Indonesia.
CLASS ACTION WAIVER
IN ANY DISPUTE, NEITHER YOU NOR ANY OTHER PERSON SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS AS A REPRESENTATIVE OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. YOU ACKNOWLEDGE THAT YOU ARE GIVING UP YOUR RIGHTS TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO ANY SUCH CLAIM.
APPLICABLE APPLE INC. TERMS
The parties acknowledge that this Agreement is entered into by the End User and PT AURACHAT INDO MEDIA only, and not with Apple. PT AURACHAT INDO MEDIA, not Apple, is solely responsible for the Service, subject to the terms and conditions of this Agreement. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Service.
Apple and Apple’s subsidiaries shall be third party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against You as a third party beneficiary thereof.
To the extent that any product warranty is being granted to You by this Agreement and is not disclaimed, if the Service fails to conform to any applicable warranty, You may notify Apple and Apple will refund the purchase price for the Service to You. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Service, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty is solely PT AURACHAT INDO MEDIA responsibility.
The parties acknowledge that PT AURACHAT INDO MEDIA, not Apple, is responsible for addressing any of your claims or any third party claims relating to the Service or your possession and/or use of the Service, including, but not limited to: (i) product liability claims; (ii) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
In the event of any third party claim that the Service or your possession and use of the Service infringes that third party’s intellectual property rights, PT AURACHAT INDO MEDIA, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
MISCELLANEOUS TERMS
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. You may not assign your rights or obligations under this Agreement without Our prior written consent and any attempt to do so without such consent will be null and void and given no force or effect. PT AURACHAT INDO MEDIA may assign its rights under this Agreement without condition. These Terms constitute the entire agreement between us regarding Our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Agreement to Arbitrate
PT AURACHAT INDO MEDIA (“AuraChat”) and you hereby agree that any dispute, controversy, or claim arising out of or relating to these Terms of Use, your relationship with AuraChat or its affiliates, the termination of that relationship, or any other aspect of your engagement with AuraChat, shall be finally resolved by binding arbitration in accordance with this Arbitration Provision. This Arbitration Provision is governed by Law No. 30 of 1999 on Arbitration and Alternative Dispute Resolution of the Republic of Indonesia, and shall remain in effect even after termination of the contractual relationship.
Scope of Arbitration
This Arbitration Provision applies to any and all disputes, whether in contract, tort, statutory, or otherwise, including but not limited to claims relating to:
However, this Arbitration Provision does not apply to:
Arbitration Rules and Venue
Arbitration shall be administered by the Badan Arbitrase Nasional Indonesia (BANI), in accordance with the BANI Arbitration Rules in force at the time the arbitration is commenced, unless the parties agree otherwise in writing.
Conduct of Arbitration
Costs of Arbitration
Unless otherwise decided by the arbitrator, arbitration fees (including arbitrator’s fees and BANI administrative costs) shall be borne equally by the parties. Each party shall bear its own legal and other expenses, unless awarded otherwise by the arbitral tribunal in accordance with applicable law.
Class or Representative Actions
To the extent permitted by Indonesian law, disputes must be resolved on an individual basis only. Class, collective, or representative proceedings are not permitted in arbitration under this Provision.
Governing Law
This Arbitration Provision, and any dispute submitted to arbitration hereunder, shall be governed exclusively by the laws of the Republic of Indonesia.
Finality and Severability
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time, without notification. The latest Terms will be posted on Our website. It is your responsibility to review the latest Terms before You use the Service. By continuing to access or use Our Service after new Terms become effective, You agree to be bound by the new Terms. However, any changes to the dispute resolution provisions set out in the Mutual Arbitration Provision will not apply to any disputes for which the parties had actual notice before the date the change was posted on Our website. If You do not agree to the new Terms, please stop using the Service.
If You have any questions about these Terms, please contact us at:
PT AURACHAT INDO MEDIA
Jalan Umalas Klecung, Gang 9, No. 5
Kuta Utara, Bali, 80361
Indonesia
jessiearjuna@aurachat.id