Advisor Terms and Conditions

Last updated:  November 26, 2025

Please read these terms and conditions carefully before using the AuraChat website and/or mobile application (the “Service”).

THIS SERVICE IS FOR ENTERTAINMENT PURPOSES ONLY. YOU UNDERSTAND THAT BY ACCESSING, DOWNLOADING OR USING THE SERVICE, OPERATED BY PT AuraChat Indo Media (“AuraChat,” “Us,” “We,” or “Our”), YOU ARE SIGNIFYING THAT YOU ARE EIGHTEEN (18) YEARS OF AGE OR OLDER AND ARE OTHERWISE CAPABLE OF FORMING LEGALLY BINDING CONTRACTS UNDER APPLICABLE LAW AND THAT YOU HAVE READ, UNDERSTAND AND ACCEPT THESE ADVISOR TERMS AND CONDITIONS (THE “ADVISOR TERMS”) AND AGREE TO BE BOUND BY THEM.

NOTICE OF CLASS ACTION WAIVER AND ARBITRATION PROVISION: PLEASE NOTE THAT THESE ADVISOR TERMS INCLUDE A CLASS ACTION WAIVER AND A MANDATORY ARBITRATION PROVISION. OTHER THAN CERTAIN EXCEPTIONS, ANY DISPUTE, ACTION, CLAIM, OR CAUSE OF ACTION ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF USE MUST BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS UNDER THE RULES OF THE Badan Arbitrase Nasional Indonesia (BANI), AND MAY NOT BE ARBITRATED OR OTHERWISE PURSUED AS A CLASS ACTION. PLEASE SEE THE MUTUAL ARBITRATION PROVISION BELOW.

The terms and conditions below are in addition to the terms and conditions contained in Our Terms of Use and limit Our liability and obligations to You, as an Advisor, and allow Us to change, suspend, or terminate your access to and use of the Platform at any time in Our sole discretion. It is your responsibility to read and agree to the following terms and conditions, along with any other policies on Our website including, but not limited to, Our Privacy Policy and Terms of Use.

BY ACCESSING OR USING THE SERVICE YOU AGREE TO BE BOUND BY THESE ADVISOR TERMS AS WELL AS ANY ADDITIONAL TERMS AND CONDITIONS CONTAINED IN OUR TERMS OF USE AND OUR OTHER POLICIES AND AGREEMENTS THAT MAY APPLY TO YOU, INCLUDING, BUT NOT LIMITED TO INDEMNIFICATION, DISCLAIMERS, AND LIMITATIONS OF LIABILITY. This provision is further supplemented by Appendix A relating to Release of Liability.

THESE ADVISOR TERMS APPLY TO ALL ADVISORS WHO ACCESS OR USE THE SERVICE. You understand and agree that your access to and use of the Service is conditioned on your acceptance of and compliance with these Advisor Terms. If You disagree with any part of the Advisor Terms then You must not use or access the Service.

Becoming an Advisor

The Service is an advice marketplace that connects advice-seekers and independent advisors (“Advisor(s)” or “You”) through chat, messaging, and video. Advisors provide recorded or real-time responses and deliver them to clients via the Platform.

To become an Advisor on AuraChat, You must:

• Only Indonesian citizens with KTP can apply to be an advisor (due to government regulation).
• Go to https://app.aurachat.id/advisor and do the registration.
  
• Provide your name, email, active mobile number, current locations (city), preferred language, and submit it to us.
  
• You will be entered on a waiting list for a verification interview (online/personal).
  

We reserve the right to verify your identity and background information at any time, including requesting supporting documents in compliance with Know Your Customer (KYC) regulations applicable in Indonesia.

You must ensure that all profile information is true, complete, up to date, and compliant with Indonesian laws, including:

• UU ITE (Law No. 11 of 2008 on Electronic Information and Transactions, as amended).
  
• UU PDP 2022 (Law No. 27 of 2022 on Personal Data Protection).
  
• Relevant consumer protection laws.

Advisor Responsibilities

• You must respond promptly to client requests. Push notifications must be enabled on your device.
  
• All communications with clients must take place exclusively through AuraChat. Direct contact or off-platform communication is strictly prohibited.
  
• Your services will be subject to client reviews and feedback. Reviews may remain visible on your profile, subject to moderation if they breach our Terms of Use.
  
• AuraChat is not responsible for delays or technical issues caused by your mobile operator, device, or internet provider.

Independent Contractor (Mitra) Status

By using the Service as an Advisor/Mitra, you hereby acknowledge and agree to the following:

• Not an Employee
  You act solely as an Independent Contractor (Mitra), and not as an employee, agent, consultant, representative, or legal proxy of AuraChat. This partnership arrangement does not create an employment relationship as defined under Indonesian Manpower Law (Undang-Undang Ketenagakerjaan) or related labor regulations. Accordingly, you are not entitled to employment benefits such as fixed salary, holiday allowance (THR), severance pay, or mandatory social security programs (BPJS Ketenagakerjaan/Health).
  
• Tax Obligations and Compliance
  You are solely responsible for fulfilling all applicable tax obligations under Indonesian law, including but not limited to Income Tax (PPh 21/23/26) and/or Value Added Tax (PPN) where applicable. AuraChat may, where required, withhold or collect taxes in accordance with the regulations of the Directorate General of Taxes (DJP).
  
• No Authority to Bind AuraChat
  You have no authority to act for or on behalf of AuraChat in any legal or business capacity, and you are not permitted to sign contracts, make representations, or take any action that may impose obligations on AuraChat without AuraChat’s prior written consent.
  
• Licensing and Legal Compliance
  You are responsible for obtaining and maintaining any licenses, permits, or approvals required under Indonesian law and regulations in order to lawfully provide services through the AuraChat Platform.
  
• Operational Independence
  As an Independent Contractor (Mitra), you retain full independence in determining the manner, method, and timing of providing your services, provided that such conduct does not conflict with the AuraChat Terms and Conditions, applicable laws, or quality standards required by AuraChat.
  
• Termination of Partnership
  This Mitra relationship may be terminated by either party:
  

• By AuraChat: AuraChat may terminate this partnership with written notice if you violate these Terms, fail to comply with applicable laws or regulations, engage in misconduct, or fail to meet AuraChat’s service standards.
  
• By You: You may terminate your partnership with AuraChat at any time by providing written notice and ceasing to use the Platform.
  
• By Mutual Agreement: The parties may agree in writing to terminate this relationship at any time.

Termination does not release either party from any outstanding financial, legal, or regulatory obligations that arose during the term of this partnership.

Advisor Fees and Payments

Service Fees and Deductions
Charges for Advisor sessions are processed exclusively through the AuraChat Platform. AuraChat shall deduct a platform service fee (commission) and applicable administrative charges from each transaction prior to disbursement.

AuraChat reserves the right to revise, modify, or amend service fees, commission percentages, and administrative charges at its sole discretion, with or without prior notice to the Advisor. Continued use of the Platform following such changes shall constitute the Advisor’s acceptance of the updated fee structure.

Advisor Fee In-App Setting and Platform Commission

Advisors acknowledge and agree that any rate per minute or session fee set within the AuraChat Platform represents the gross rate payable by the Client before the deduction of applicable platform service fees, commissions, and administrative charges.

AuraChat will deduct its applicable commission and administrative fees from each transaction before disbursing the net payment to the Advisor. The applicable commission percentage or fee structure may be changed from time to time at AuraChat’s sole discretion without prior notice. Commissions may vary depending on factors such as promotions, payment methods, or other platform adjustments.

The net amount actually received by the Advisor after such deductions constitutes the Advisor’s final compensation for the relevant session or service. Advisors remain solely responsible for determining their rates with the understanding that the net amount will be lower than the gross rate displayed to Clients.

For sessions conducted through mobile apps, additional platform fees (such as App Store or Google Play service charges) may apply before the commission deduction, which can slightly affect the final payout to the Advisor.

Platform Fee Deductions (App Store / Google Play)

For sessions purchased via third-party app stores such as Apple App Store or Google Play, payments to Advisors are based on the net amount actually received by AuraChat, after deduction of third-party platform fees and taxes withheld by those providers.

AuraChat’s commission and administrative deductions are then applied to this net amount, not the client’s original payment value.

Payment Methods
Payments to Advisors are disbursed in Indonesian Rupiah (IDR) via one or more of the following methods:

• Bank transfer (to local Indonesian banks);
  
• Licensed electronic money platforms and e-wallets (including but not limited to Midtrans official payment method, or other permitted providers under Indonesian regulations).

Payment Schedule
Payments are typically processed within two (2) to five (5) business days following the applicable month-end closing or designated cut-off date.

Notwithstanding the foregoing, AuraChat reserves the right to extend the processing period to fourteen (14) business days or longer where disputes, verification, or compliance reviews are required.

Disputes and Reversals
In the event a client complaint is investigated and determined to be valid, AuraChat reserves the right, in its sole discretion, to:

• Reverse any payment made to the Advisor;
  
• Withhold amounts otherwise due; and/or
  
• Apply disciplinary measures, which may include suspension or termination of the Advisor’s account, consistent with AuraChat’s policies.
  

Eligibility and Information Accuracy
Advisors are responsible for maintaining accurate and up-to-date payment information, including bank account details, identity verification documentation, and tax-related forms, as required under applicable laws. AuraChat shall not be held liable for delays, non-payment, or failed transfers resulting from inaccurate or incomplete Advisor information.

Taxes and Regulatory Compliance
Advisors acknowledge and agree that they are solely responsible for reporting and remitting any applicable taxes on their earnings, in compliance with the Indonesian Directorate General of Taxes (DJP) regulations. Where required by law, AuraChat reserves the right to withhold applicable taxes or statutory deductions.

No Guarantee of Earnings
AuraChat does not guarantee any minimum earnings, number of sessions, or client engagements. Payments are strictly contingent on completed and verified services rendered via the Platform, and Advisor income is subject to market demand, client interactions, and compliance with AuraChat policies.

Currency Conversion & International Payments

• If AuraChat, at its discretion, enables payments to or from foreign jurisdictions in the future, all such transactions shall be settled primarily in Indonesian Rupiah (IDR). Where settlement in another currency is permitted, currency conversion shall be processed by licensed payment processors or financial institutions, applying the prevailing exchange rate and applicable fees at the time of transaction.
  
• Advisors acknowledge that exchange rate fluctuations, conversion fees, and cross-border banking charges may reduce the net amount received, and AuraChat shall not be responsible for such variances.
  
• AuraChat may, where required by law, withhold or deduct additional amounts in connection with international transfers, including but not limited to compliance with Bank Indonesia, OJK regulations, and international anti-money laundering (AML) standards.
  

Withholding and Set-Off Rights

AuraChat reserves the right, at its sole discretion, to withhold, delay, or set off any amounts payable to an Advisor against:

• Any amounts owed by the Advisor to AuraChat;
  
• Refunds, chargebacks, or reversals due to client complaints or payment disputes;
  
• Costs, penalties, fines, or damages incurred by AuraChat as a result of the Advisor’s breach of these Terms, applicable laws, or client harm.

AuraChat may exercise these rights without prior notice, to the maximum extent permitted by applicable law.

Any withheld or set-off amount will be properly accounted for and reflected in the Advisor’s payment statement.

Suspension of Payments

• AuraChat reserves the right to temporarily suspend or freeze payments to an Advisor if the Advisor is subject to an ongoing investigation, dispute, complaint, chargeback, fraud review, or suspected violation of these Terms, applicable laws, or regulatory obligations.
  
• During such suspension, no funds shall be released until the matter is resolved to AuraChat’s satisfaction. AuraChat may, in its sole discretion, determine whether payments will be permanently withheld, reversed, or released after completion of the investigation.
  
• AuraChat shall not be liable for any losses, delays, or damages incurred by the Advisor as a result of such suspension of payments, provided the action is taken in good faith and in compliance with applicable law.
  

Finality of Payments

• Once payments have been duly processed, released, and disbursed to the Advisor, and provided that no pending dispute, chargeback, or investigation exists, such payments shall be deemed final, binding, and conclusive.
  
• Advisors shall have no further claim against AuraChat with respect to payments already disbursed, except in the case of demonstrable technical or administrative error.
  
• Any disputes regarding disbursed payments must be raised within seven (7) calendar days of receipt; failure to do so shall constitute an irrevocable waiver of any related claims.
  

Dormant Accounts

• An Advisor Account shall be deemed “Dormant” if no login activity, withdrawal request, or service provision occurs for a continuous period of six (6) months or longer.
  
• AuraChat reserves the right, upon prior written notice, to deduct a reasonable maintenance or dormancy fee from the Advisor’s account balance to cover administrative costs associated with maintaining inactive accounts.
  
• If the Advisor Account remains Dormant for more than twelve (12) consecutive months, AuraChat may, in accordance with applicable laws and regulations, close the account and remit any remaining balance (net of applicable fees and lawful deductions) to the Advisor’s last known payment method or, if such method is invalid, treat the funds as unclaimed property subject to relevant Indonesian law.
  
• Reactivation of a Dormant Account shall be subject to identity verification and AuraChat’s compliance procedures.
  

Force Majeure

• AuraChat shall not be liable for any delay, suspension, or failure in the performance of its payment obligations where such delay, suspension, or failure results from events beyond its reasonable control, including but not limited to: natural disasters, earthquakes, floods, fire, epidemic or pandemic, government actions, labor disputes, internet or telecommunication outages, payment system failures, banking interruptions, or any other event of force majeure.
  
• In such cases, AuraChat will make reasonable efforts to resume payment processing as soon as practicable, but shall not be held responsible for any losses, damages, or claims resulting from such circumstances.
  

Governing Law and Jurisdiction
These Terms, including provisions regarding Advisor fees and payments, shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes, claims, or controversies arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Indonesia, without regard to conflict of law principles.

Advisor Discipline

AuraChat reserves the right to:

• Suspend or terminate your Advisor account.
• Withhold or reverse payments.
• Remove your profile from search visibility.
• Apply additional sanctions if you breach these Advisor Terms, our Privacy Policy, or Indonesian law.

Advisor Code of Conduct

When using the Service, you must adhere to the following:

• Do not knowingly mislead, defraud, or deceive users.
  
• Do not provide services to persons under 18.
  
• Do not harass, threaten, or use offensive language.
  
• Maintain a professional appearance and environment during sessions.
  
• Do not exchange contact information or interact with clients outside AuraChat.
  
• Do not provide medical, legal or investment advice.
  
• Do not sell products/ or services prohibited for sale by the Indonesian government.
  
• Do not exchange, request, or engage with pornographic content and illicit material in any form, including nude images, sexual content, or explicit videos.
  
• Do not offer illegal or prohibited services (e.g., gambling, magic rituals, money doubling schemes).
  
• Do not misrepresent your qualifications.
  
• Do not share client data in violation of UU PDP 2022.
  
• Do not register multiple Advisor accounts.
  
• Do not promote, advertise, or redirect clients to your personal business, website, social media, or any external platform for private consultation, paid or unpaid.
  
• Do not solicit or accept direct payments from clients.

Violation of these rules may result in immediate termination of your account and potential legal consequences under Indonesian law.

Privacy & Confidentiality

All information disclosed to you as an Advisor by a client through the AuraChat Platform must be treated as strictly private and confidential.

You agree not to share, post, disclose, reproduce, or distribute any such information to any person (including other Advisors), entity, group, publication, forum, website, or any other channel whatsoever, whether online or offline.

You understand that clients are not required to maintain confidentiality regarding any advice or information you provide during sessions as an Advisor.

Any content, communication, or material that you post, submit, or transmit through the AuraChat Platform (including profiles, descriptions, videos, or promotional content) will not be treated as confidential. By submitting such materials, you grant AuraChat a worldwide, perpetual, irrevocable, royalty-free, and transferable license to use, reproduce, display, edit, copy, transmit, process, publish, publicly perform, and create derivative works of such materials for the operation, marketing, and improvement of the Service.

You further acknowledge and agree to comply with the applicable provisions of Indonesian Personal Data Protection Law (Undang-Undang Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi — “UU PDP 2022”).

Accordingly, you must not engage in any conduct that violates a client’s privacy rights, including but not limited to:

• Storing or keeping notes containing client personal data on your personal device or in physical form.
  
• Downloading, exporting, or retaining any files or information containing client personal data.
  
• Sharing client data or session details with anyone, including other Advisors.
  
• Failing to implement reasonable security measures to safeguard client personal data.

Violation of these confidentiality and data protection obligations may result in termination of your Advisor account, legal liability, and/or penalties under UU PDP 2022 and related data protection regulations in Indonesia.

By participating as an Advisor on AuraChat, you expressly acknowledge and agree that you are personally responsible for maintaining full compliance with all data protection and confidentiality requirements as stated above.

Governing Law and Jurisdiction

These Advisor Terms are governed by the laws of the Republic of Indonesia.

Any disputes arising from or relating to these Terms shall be resolved through arbitration at the Badan Arbitrase Nasional Indonesia (BANI) in Jakarta, in accordance with BANI’s rules.

If arbitration is not applicable, disputes shall be submitted to the exclusive jurisdiction of the District Court of Denpasar, Bali, Indonesia.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

PT AURACHAT INDO MEDIA
Jalan Umalas Klecung, Gang 9, No. 5
Kuta Utara, Bali, 80361
Indonesia
Email: jessiearjuna@aurachat.id 
Website: www.aurachat.id